Winning with the Caller from Hell: A Survival Guide for Doing Business on the Telephone (Winning with the . . . from Hell series)

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Callers from Hell -- they scream, sob, and sometimes they're so incoherent you can't understand them

Shaun Belding's new book tells you how to help defuse conflict, identifies effective strategies such as LIFT (Listen to your customer; Involve yourself; Focus on the issue; Thank them), and shows you how a majority of difficult callers can be turned into your most loyal customers.

Format:Paperback

Language:English

ISBN:1550226959

ISBN13:9781550226959

Release Date:September 2005

Publisher:ECW Press

Length:204 Pages

Weight:0.65 lbs.

Dimensions:0.5" x 6.0" x 8.0"

Related Subjects

Business Business & Investing Economics

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Winning with the Caller from Hell: A Survival Guide for Doing Business on the Telephone (Winning with the . . . from Hell series)

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