Not long ago total quality was just a buzzword. Today, Total Quality is an integral component of management success in today's complex business environment. This text presents an overview of the key... This description may be from another edition of this product.
Best book on Quality Management, Ever. I have had three quality classes with quite a few books on quality. None of them stands out as this one. What this book has to offer goes beyond classroom learning. It provides great information, knowledge, and tools that you will need in improving your ability to run a better business. I have literarly applied the concept and tools at the work place; it WORKS!
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