Supervision in the Hospitality Industry, 9th Edition
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Book Overview
Supervision in the Hospitality Industry: Leading Human Resources, 7th Edition focuses on the different roles of employees from beginning leaders, newly promoted supervisor, or anyone planning a career in the hospitality field. The text is enhanced from previous issues with more industry examples and the addition of key word definitions. It offers several new chapters on topics such as supervisors as leaders; goal setting; supervisory communication; suggestions for improving communications and social media communications; drivers of diversity; multiculturalism; social media recruiting; hiring suggestions; evaluating on-the-job performance and performance improvement; behaviors of leaders; team building; teaching methods for training; causes of conflict in the workplace; critical thinking example and question on discipline; supervising employees; supervisors delegating; and common mistakes in delegating.
Format:Hardcover
Language:English
ISBN:1118071786
ISBN13:9781118071786
Release Date:December 2011
Publisher:Wiley
Length:506 Pages
Weight:1.35 lbs.
Dimensions:1.2" x 7.6" x 9.3"
Customer Reviews
5 ratings
Supervision in the Hospitality Industry
Published by Thriftbooks.com User , 15 years ago
This book was a requirement for my course. It is a good book. Very informative and comprehensive.
Favorite textbook--would read even if not required by class
Published by Thriftbooks.com User , 16 years ago
The book makes sense, and depicts realistic scenarios and considerations for management of the hospitality industry. My boss at work wants to read it when I am done. Also, some parts are even kind of humorous, so it is interesting to read.
Expert Advise that is highly readable
Published by Thriftbooks.com User , 20 years ago
I couldn't disagree more with the culinary student. Having been a hospitality manager for 15+ years plus a college instructor for 6 years, I found that Miller's advise is dead-on. The cases presented are real world too. Don't be deceived by the readability of this text. It is solid as a rock. He gives practical advise that you can refer to year after year. If you want empty theory, read someone else. If you want to learn from a master, buy this book. Miller is right when he says that management is an art. Whenever you are dealing with people, you can't turn to a formula. If you want science, go study chemistry. This book is about developing practical organizational and supervisory skills. There's nothing fluffy about it.
Enlightening!!
Published by Thriftbooks.com User , 22 years ago
You can be the most organized person in the world and you will still run into difficulties when trying to communicate in an effective manner, recruit, train, evaluate performance, discipline, and delegate all at the same time. For anyone, it's a lot to have on your plate. This book makes it seem simple. It offers way to alleviate some of the frustration that comes with the job.
Hospitality Supervision Textbook Package
Published by Thriftbooks.com User , 23 years ago
This textbook package contained "Supervision in the Hospitality Industry" 3rd Edition hard cover (ISBN# 0-471-19420-0) and National Restaurant Association Educational Foundation-NRAEF ProMGMT Student Workbook (ISBN# 0471-41305-4). Chapter 9 on performance evaluation was the greatest insight. A great learning tool to help focus my job development within the huge vacation/hospitality employer I work for here in Orlando, Florida.
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