Service Quality: Research Perspectives
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Book Overview
The last three decades have seen a dramatic increase in the attention businesses devote to their quality of service. Scholars and researchers in a number of disciplines, including marketing, human resources I/O psychology, sociology, and consumer behavior, have all made substantial contributions to understanding what service is, how service and service delivery quality are experienced by customers, and the role of employees and their organizations in service delivery. Service Quality: Research Perspectives presents a comprehensive overview and analysis of the field and its research, including its growth, emerging trends, and debates
Format:Paperback
Language:English
ISBN:0761921478
ISBN13:9780761921479
Release Date:January 2004
Publisher:Sage Publications, Inc
Length:200 Pages
Weight:0.60 lbs.
Dimensions:0.4" x 6.7" x 8.4"
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