Service Offerings and Agreements: A Guide for Itil(r) Exam Candidates

By Richard Griffiths and Richard Griffiths

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By implementing good practice in service offerings and agreements, IT departments can achieve high levels of customer satisfaction. An intermediate level guide for exam candidates and IT departments,... This description may be from another edition of this product.

Format:Paperback

Language:English

ISBN:1780171927

ISBN13:9781780171920

Release Date:April 2014

Publisher:BCS, the Chartered Institute for IT

Length:235 Pages

Weight:0.92 lbs.

Dimensions:0.6" x 6.7" x 9.6"

Related Subjects

Business Business & Investing Computers Computers & Technology Economics

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Service Offerings and Agreements: A Guide for Itil(r) Exam Candidates

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