Service Level Manager: Careers in IT service management

By John Sansbury

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Book Overview

The role of service level manager is critical in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement.

Format:Paperback

Language:English

ISBN:178017294X

ISBN13:9781780172941

Release Date:July 2017

Publisher:BCS, the Chartered Institute for IT

Length:152 Pages

Weight:0.35 lbs.

Dimensions:0.3" x 5.1" x 7.8"

Related Subjects

Business Business & Investing Computers Computers & Technology Economics

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Service Level Manager: Careers in IT service management

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