Reputation Management: What A Business Owner Really Needs To Know
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82% of consumers have stopped doing business with a company as a result of a negative experience. 79% of consumers that had a negative experience with a company told others about it. 49% of consumers said they would be willing to go back to a company after a negative experience if they were offered proof of enhanced service. This is an end-to-end look at the reputation management industry, problems, players and solutions. This simple to read book provides every business owner with a major short-cut through the valuable learning curve that equals wasted time, money, opportunity and heartache.
Format:Paperback
Language:English
ISBN:1503343588
ISBN13:9781503343580
Release Date:December 2014
Publisher:Createspace Independent Publishing Platform
Length:196 Pages
Weight:0.44 lbs.
Dimensions:0.4" x 5.0" x 8.0"
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