Multimodal Usability

1. Structure, Usability, Readership 1.1 Goals 1.2 How to work on Usability 1.3 Structure and Scope of this book 1.4 What is Usability 1.5 Usability Matters - But how much? 1.6 Reader's Guide 1.7 Key points 2. Intermezzo 1 Three Multimodal Cases 2.1 Contents and Origins 2.2 What's Next? 3. Creating a Model of Use 3.1 AMITUDE - A model of system use 3.2 Application Type 3.3 Users and people 3.4 Tasks and other activities, Domain 3.5 Use Environment 3.6 Interaction 3.7 Key points 4. Modalities and Devices 4.1 What is a Multimodal system? 4.2 Which modalities exist? 4.3 Practical use of modalities 4.4 Multimodal representation 4.5 Input/Output devices 5. Intermezzo 2 Status on Cases and Next Steps 5.1 Case AMITUDE Models of Use 5.2 Case Usability Goals, Requirements and Evaluation Criteria 5.3 Towards a Broader Perspective on Usability Work 6. Common Approaches, Methods, Planning 6.1 Common Usability Approaches 6.2 Methods for Usability 6.3 Writing a usability workplan 6.4 Writinga usability method plan 6.5 Key points 7. Intermezzo 3 Case Usability Workplan, Design 7.1 Case Usability Workplans 7.2 Case Design 8. Question-Answering 8.1 About Interviews 8.2 About questionnaires 8.3 User Survey 8.4 Customer Interviews and Questionnaires 8.5 Expert interviews and questionnaires 8.6 Screening interviews and questionnaires 8.7 Pre-test interviews and questionnaires 8.8 Post-test interviews and questionnaires 9. Meetings with Discussion 9.1 Focus group meetings 9.2 Stakeholder meetings 9.3 Workshops and other meetings with user representatives 10. Observation of Users 10.1 Macro-Behavioural field methods 10.2 Micro-Behavioural field observation 10.3 Category sorting 10.4 Observation of users in real time 10.5 Human data collection in the lab 11. Imagination 11.1 Use cases and scenarios 11.2 Personas 11.3 Cognitive walkthrough 11.4 Guideline-based usability development and evaluation 11.5 Usability standards 12. Interaction with the System 12.1 Mock-up 12.2 Wizard of Oz