Measuring the Performance of Human Service Programs (SAGE Human Services Guides)
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Book Overview
Today stakeholders demand accountability from government and nongovernmental human service organizations. Performance measurement has become the major method of performance accountability. So how can human service organizations develop and utilize program output, quality, and outcome performance measures to satisfy stakeholders? This Second Edition of Measuring the Performance of Human Service Programs explains in detail how to measure and assess program effectiveness. With special attention given to the four types of outcome performance measures--numeric counts, standardized measures, level of functioning (LOF) scales, and client satisfaction--this updated classic is the only resource focused exclusively on performance accountability and performance measurement in the human services.
Features in This Edition
Intended Audience
This book is designed for graduate courses on social work and human services and is also a invaluable resource for practitioners in human service organizations.
Customer Reviews
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