Customer Loyalty and Success

By James J. Lynch

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Tomorrow's Customer is here today - The Customer as Carer - The Customer as a Resource - The Customer as a Change-Driver - The Customer as Experience-Shaper - Customer Input Management - Managing Synchronicity - Managing Symbiosis - Managing the Value Dimension - Moving Beyond Customer Care

Format:Hardcover

Language:English

ISBN:0333639103

ISBN13:9780333639108

Release Date:June 1995

Publisher:Palgrave MacMillan

Length:292 Pages

Weight:1.19 lbs.

Dimensions:0.8" x 5.5" x 8.5"

Related Subjects

Business Business & Investing Economics

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