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Hardcover Crisp Group Training Video: Quality Customer Service, Fourthcrisp Group Training Video: Quality Customer Service, Fourth Edition Edition Book
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ISBN: 1560522313

ISBN13: 9781560522317

Crisp Group Training Video: Quality Customer Service, Fourthcrisp Group Training Video: Quality Customer Service, Fourth Edition Edition

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The techniques and tools covered in this video will help you understand the basic needs of customers, outline four reasons why quality service is important, teach you how to handle complaints and difficult customers, and help you anticipate your customer's needs.

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Format: Hardcover

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