Contact Us! Coursebook with Audio CD: Call Center English Skills [With CD (Audio)]

By Jane Lockwood

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CONTACT US develops high-end professional English language communication skills for the BPO industry. The Coursebook contains 10 units with a total of 100 hours of motivating and highly relevant training material. The units are based on real calls taken from a cross-section of industries. The units need not be completed in sequence nor in full; the course is designed to allow trainers and students to use materials flexibly from the book according to their needs.

Format:Paperback

Language:English

ISBN:0521124735

ISBN13:9780521124737

Release Date:June 2010

Publisher:Cambridge University Press

Length:136 Pages

Weight:0.92 lbs.

Dimensions:0.2" x 8.2" x 11.5"

Related Subjects

Foreign Language Foreign Language Dictionaries & Thesauruses Foreign Language Fiction Foreign Language Learning Foreign Language Study Foreign Language Study & Reference Foreign Languages

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Contact Us! Coursebook with Audio CD: Call Center English Skills [With CD (Audio)]

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