Communication in Nursing: Communicating Assertively and Responsibly in Nursing

Good book, a little wordy and "touchy feely". Used, but not a great deal. Good reference book for Psych, however.

This book has four parts each containing five to ten chapters. Part I: Getting Started includes responsible, assertive, caring communications; helping relationship; mutual problem solving; culture; and electronic communications. Part II: Building Relationships has chapters about warmth, respect, genuineness, empathy, self-disclosure, specificity, asking questions, expressing opinions, humor, and spirituality. Part III: Meeting Challenges deals with confrontation, refusing unreasonable requests, communicating assertively and responsibly with distressed and/or aggressive clients and colleagues and with unpopular clients, and team conflict. Part IV: Building Confidence covers requesting support, evaluation anxiety, feedback, relaxation, imagery, positive self-talk, and commitment. The author explains how to read the book by noting the questions at the end of the chapter, chapter objectives, and bold print. Then think about the answers to questions as the book is read. In the acknowledgments the author identifies content in each part and how it will help the reader. Connecting the content with reasons for learning it helps motivate the learner. Each chapter starts with whimsical animals and inspiring figures art, quotations, and the chapter objectives. Important content is highlighted in tables and boxes. Important points are often bulleted or numbered. Color is used. Multicultural proverbs, wit and wisdom sections, poetry, and moments of connection that share the meaning of nursing through story telling are dispersed throughout the book. Nursing examples are used. Spirituality, humor, and think about it exercises have been added since the last edition. Exercises encourage active learning. References and suggestions are at the end of each chapter, and appendix and index are at the end of the book. This book facilitates multiple intelligences and applies learning theory. Use of this book is an excellent way to teach communication in nursing.