Call Center Operations Management Handbook and Study Guide (ICMI's Handbook/Study Guide)

By Debbie Harne and Brad Cleveland

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Call center operations is a specialized management field with its own theories and terminology. The fundamental dynamics of the randomly arriving call center workload create multiple challenges in the... This description may be from another edition of this product.

Format:Paperback

Language:English

ISBN:0970950756

ISBN13:9780970950758

Release Date:February 2003

Publisher:ICMI Press (International Customer Management

Length:1 Pages

Weight:3.30 lbs.

Dimensions:1.1" x 8.3" x 11.1"

Related Subjects

Business Business & Investing Economics

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Call Center Operations Management Handbook and Study Guide (ICMI's Handbook/Study Guide)

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