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Paperback Call Center Customer Relationship Management Handbook and Study Guide Version 2.1 Book
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ISBN: 0970950764

ISBN13: 9780970950765

Call Center Customer Relationship Management Handbook and Study Guide (ICMI's Handbook/Study Guide)

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Format: Paperback

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Book Overview

Customer satisfaction and loyalty have become key objectives for organizations as they recognize that long-term customers cost less to service and are more likely to spend more with the organization.... This description may be from another edition of this product.

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