Call Center Agent Motivation and Compensation: The Best of Call Center Management Review
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Revised and Updated with New Material! In the pages of Call Center Agent Motivation and Compensation, you'll find the strategies and tactics that work for managers of top-performing call centers, including: - The principles of effective motivation - Ideas for compelling reward and recognition programs - Motivating staff without burying budgets - Agent compensation trends - Incentives that rev up and retain agents - Motivating agents with skills and career growth opportunites Effective technology and processes play critical roles in call center performance, but it's the people who most impact customer loyalty.
Format:Paperback
Language:English
ISBN:1932558020
ISBN13:9781932558029
Release Date:August 2004
Publisher:ICMI Press (International Customer Management
Length:184 Pages
Weight:0.75 lbs.
Dimensions:0.5" x 6.4" x 8.9"
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