- Customer Service for Professionals in Health Care
- The Indispensable Health Care Manager: Success Strategies for a Changing Environment (The Jossey-Bass Health Series)
- Service Savvy Health Care: One Goal at a Time
- Service Quality Improvement: The Customer Satisfaction Strategy for Health Care (J-B AHA Press)
- Wendy Leebov's Essentials for Great Personal Leadership Wendy Leebov's Essentials for Great Personal Leadership: No-Nonsense Solutions with Gratifying